You care deeply for people and empathize them. You anticipate how customers think and behave.
You thrive in getting people to love using our service while providing feedback to the team
and finding key aspects in the user experience that need to be improved. You believe that
a true customer success is when they no longer require assistance and they’re able to
Work closely with customers to learn roadblocks in their journey and provide assistance to remove them and ensure those are permanently resolved from within the product experience
Gather feedback from customers, study other customer success programs and analyze customer data to identify the best practices
Ensure that users are satisfied with the services they receive and improve upon areas of dissatisfaction
Create policies and procedures that optimize the customer experience
Know the company’s products inside and out
Help customers understand the best ways to utilize our products based on the customer’s needs
Generate reports for the rest of the team to learn customer’s issues and possible solutions
Ability to work under pressure
Self-learner with an ability to fly solo or within a remote team
Customer centric approach
Excellent communication skills, written & verbal.
Knowledge of customer service practices
Proven experience working with product and software teams
Bachelor’s degree in computer science or a related field
Experience with Customer Relationship Management (CRM) software such as, Salesforce, Intercom or customer.io
We empower friends to stop worrying about who pays what. By building
software that makes friend to friend payments simpler, we can help to
eliminate the infamous phrase "can I pay you later?". It’s our chance to
We’re off to a great start - over 300,000 users already use moneypool.
But we have a long way to go. We have a considerable mission and an even
bigger opportunity: to change the way friends think about money.
We’d love your help.